Refund Policy

1. General Information

Payments made to EISTA USA cover professional services related to:

• Application processing
• Document review
• Competency assessment
• Certification processing
• Credential issuance

2. Application and Assessment Fees

Application and assessment fees may cover:

• Opening of candidate files
• Administrative processing
• Review of submitted documents
• Eligibility evaluation
• Preparation of assessment procedures

Once processing has started, these fees may become non-refundable because professional services have already been performed.

3. Certification Fees

Certification fees are applicable after successful completion of the required assessment process.

They may include:

• Credential preparation
• Certification registration
• Official documentation issuance
• Verification services

4. Refund Eligibility

Refund requests may be considered in cases such as:

• Duplicate payments
• Payment errors
• Cancellation before service processing begins

Each request is reviewed individually.

5. Non-Refundable Cases

Refunds may not apply when:

• The evaluation process has started.
• Documents have been reviewed.
• Professional assessment has been performed.
• Certification documents have been issued.
• Required information has not been provided by the candidate.

6. Refund Request Procedure

To request a refund, users must contact EISTA USA with:

• Full name
• Payment reference
• Date of transaction
• Reason for the request

7. Refund Processing

Approved refunds are processed through the original payment method.

Processing times may depend on the payment provider, including Stripe.

8. Policy Updates

EISTA USA may update this Refund Policy when necessary.

The latest version will always be available on our website.

9. Contact Information

For refund inquiries:

EISTA USA
Email: info@eista.org